Delivery Information

All purchases made from this web site are subject to the following Terms and Conditions. Completing checkout and payment procedures indicates your acceptance thereof.
What is Sofa King’s delivery policy?

When can I expect my order?
Delivery times vary according to the product and the manufacturer. Approximate times will be given for each product ordered but these may vary depending on how busy the manufacturer is when you place your order. We will endeavour to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same time.

How do you calculate your delivery times?
Every item in our range has its own unique delivery time that is up-dated daily to reflect changes in the supply-chain. Many items of furniture are manufactured to order or made abroad and the delivery time reflects the time it takes us to deliver it to your home. Long delivery times are not unique to Sofa King, they are the norm with virtually all UK furniture retailers. Sofa King endeavour to deliver your furniture as quickly as possible and we have a large stock of sofas available for quick delivery from stock. You can call us on 01698 810815 or email sales@sofaking.org.uk we will reply to your enquiry as soon as possible regarding any item if a quick deliver is a priority to you. By making and delivering your furniture to order we are able to offer you the broadest choice of furniture possible, allowing you to choose the item that is just right for you and which will give you pleasure for many years to come. Items in our Special Offer section are currently in stock and sold on a first come first served basis.

What if I am unable to take delivery of my order when it is ready?
If you are having work done in your home please, be aware that building projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready we will store it for you free of charge for 21 days. Beyond this time period we are obliged to charge a weekly storage fee of £10 per week.

Where do you deliver to?
We deliver anywhere in mainland UK. Please contact us for delivery to the following post codes : AB34+ PH15+ PA20+ All IV & KW - As an extra charge will be applied to these post codes.

What if my delivery contains damaged goods?
This happens infrequently, but sometimes furniture sustains minor damage during shipping or contains a manufacturer’s defect. If this occurs, contact us immediately on 01698 810815. We will arrange for the goods to be repaired in your home if possible, alternatively we will arrange to have them returned to the manufacturer. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorised).